Leading Loyalty: Cracking the Code to Customer Devotion Hardback

Leading Loyalty gets to the heart of the challenge every organization faces?inspiring people at every level to behave in ways that result in customers feeling their experience is one of the best they’ve ever had.
　
For more than 30 years, the customer loyalty experts and authors at FranklinCovey and its Global Customer Loyalty Practice have been observing, leading, coaching and conducting research inside thousands of organizations around the world to help clients achieve system-wide adoption of behaviors that earn their employees’ and customers’ unwavering loyalty.